General Questions
What is JAYAPAY?
JAYAPAY is a global payment service provider offering comprehensive payment solutions for businesses worldwide. We enable merchants to accept payments and send payouts through multiple payment methods across 100+ countries.
Which countries do you support?
We support payments in over 100 countries across Asia, Europe, Americas, Africa, and Oceania. Our platform handles 150+ currencies and integrates with local payment methods in each region.
How do I get started?
Getting started is easy! Simply sign up for an account, complete the KYC verification process, and you'll receive your API credentials. You can then integrate our payment solution using our APIs, SDKs, or plugins.
Payment Questions
What payment methods do you accept?
We support a wide range of payment methods including credit/debit cards, bank transfers, e-wallets, QR code payments, cash payments, and mobile money. The available methods depend on the customer's location.
How long does it take to process a payment?
Most payments are processed instantly or within a few minutes. Bank transfers may take 1-3 business days depending on the bank and country. You'll receive real-time notifications for all payment status updates.
Are there any transaction limits?
Transaction limits vary by payment method, currency, and account verification level. Contact our sales team for information about custom limits for your business needs.
Can I accept recurring payments?
Yes! Our platform supports recurring billing and subscription payments. You can set up automatic charges at regular intervals (daily, weekly, monthly, etc.) with customer consent.
Fees & Pricing
What are your transaction fees?
Our fees vary depending on the payment method, transaction volume, and business type. We offer competitive rates starting from 2.9% + $0.30 per transaction. Contact our sales team for volume-based discounts.
Are there any setup or monthly fees?
There are no setup fees or monthly fees for standard accounts. You only pay per transaction. Enterprise accounts with custom features may have different pricing structures.
When do I receive my funds?
Settlement times depend on your account type and payment method. Standard accounts typically receive funds within 2-7 business days. Instant payout options are available for verified accounts.
Security & Compliance
Is JAYAPAY secure?
Yes! We are PCI DSS Level 1 certified and use bank-level encryption (TLS 1.3 and AES-256) to protect all transactions and data. We also employ advanced fraud detection systems and comply with international security standards.
Do you comply with data protection regulations?
Absolutely. We are fully GDPR compliant and adhere to all major data protection regulations worldwide. We never share customer data without explicit consent and maintain strict data privacy policies.
What happens if there's a dispute or chargeback?
We provide comprehensive dispute management tools. When a chargeback occurs, you'll be notified immediately with all relevant details. Our team assists you throughout the dispute resolution process.
Technical Questions
How difficult is the integration?
Integration is straightforward! We provide RESTful APIs, SDKs for popular programming languages, and ready-made plugins for major e-commerce platforms. Most merchants complete integration within a few hours.
Do you provide testing environments?
Yes! We offer a complete sandbox environment where you can test all payment flows without processing real transactions. Test credentials are available immediately upon signup.
What programming languages do you support?
We provide official SDKs for JavaScript, Python, PHP, Ruby, Java, and .NET. Our RESTful API can be used with any programming language that supports HTTP requests.